Newspaper article Pittsburgh Post-Gazette (Pittsburgh, PA)

Authority: Bus Riders Adjusting to Changes New Fare Policies Began This Week

Newspaper article Pittsburgh Post-Gazette (Pittsburgh, PA)

Authority: Bus Riders Adjusting to Changes New Fare Policies Began This Week

Article excerpt

Port Authority riders and drivers appear to be slowly adapting to the fare policy changes that began this week.

The transit agency received fewer complaints each day as the week wore on, authority spokesman Adam Brandolph said.

The authority changed from a two-tier fare system to a flat fare of $2.50 for riders who use prepaid ConnectCards and $2.75 for cash customers. It also eliminated paper transfers and paper tickets and now requires all riders to pay when they enter the bus and to leave through the rear door.

"It's a work in progress," Mr. Brandolph said. "It's an adjustment for everyone -riders who did things the same way for 50 years, drivers who have been here for years."

Despite an extensive public relations campaign about the changes for more than three months, the agency has received thousands of calls, hundreds of customer visits to its Downtown service center and dozens of complaints to drivers since the changes began Sunday. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.