How Does Your Internet Service Provider Rank?

Article excerpt

You asked for it -- now here it is.

This week I reveal my findings concerning the availability and level of services from the various ISPs (Internet service providers) in the metro area.

Now I will be the first to admit that this is by no means a complete list of all of the ISPs that we have. Actually the number was about twice this. My criterion for inclusion into this article was those ISPs who were willing to share the technical information necessary for proper evaluation. If you don't see your ISP here it is because they did not respond to my e-mails requesting this data. Now, you have here some pretty charts that I am quite proud of, but how do you use them? The answer to this question will depend on whether your need is for personal or business use. If you need Internet service for home, or if you only need a single dial-up line for your business, then your primary concerns will be the number of ports available and then pricing. The higher the number of ports, the greater the chance the ISP will be able to take your call instead of giving you a busy signal. Now I know most ISP's will tell you that user-to-modem ratios are more important, but I find that most ISPs keep a pretty acceptable level. On this one, if they have a number higher than 10-1, then you might want to rethink. However, even a 6-1 or better ratio is no good if they have too few modems. The lower the number of modems, the better the chance the user-to- modem ratio will be meaningless -- particularly during peak times. If you are considering direct business access, then your consideration will be centered more on available bandwidth and the speed of the backbone connectivity. …


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