Newspaper article THE JOURNAL RECORD

Success Depends on Effective Communications

Newspaper article THE JOURNAL RECORD

Success Depends on Effective Communications

Article excerpt

Effective communications in a small business environment is critically important to the overall success of the operation. A little negative comment here, a facial gesture there and soon it all adds up to a major office problem.

I'm a firm believer in communicating daily problems before you leave the office for the evening. If a problem is left to simmer, it soon becomes well done. Before you know it, unrest has spread to other people in the office and the issue has mushroomed into a huge office dilemma that appears to be unsolvable!

Dr. Cappy Leland assists clients with their communication needs and services his clients with effective ways to live life to the fullest. He believes 85 percent of what you accomplish in your career and in personal life will be determined by how well you get your message across in the art of communicating for effectiveness and acceptance. Leland has indicated there are two major myths of communications: * Because you can talk, you can communicate. The ability to talk is not the same as the ability to communicate. * Effective communication skills are natural talents and not skills that may be learned. Communication is the ability to both send and receive a message. It's the ability to have an impact on the thoughts, feelings and ultimately the actions of others. We communicate with our voice, our words, our body language and our actions. Three elements of face-to-face communication and their relative importance adds up like this. First, communicating with your words contributes to 7 percent of your communication skills. Next is the tone in which you speak those words; 38 percent of the tone contributes to your effective communication skills. Finally, 55 percent of your communication skills are viewed through your body language. The majority of people believe the most effective way to communicate is with your words. …

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