DCA Services on Thursday launched a new product that will allow
telecommunications carriers to manage billing and back-office
Accounts will be managed by logging into the wireless Internet
through a personal digital assistant, a laptop or their desktop.
The new business-to-business tool, DCA Remote Manager, gives
clients of the Oklahoma City-based company access to billing and
back-office data in real time, providing them with greater control
and visibility over the operational services they outsource.
"For the first time, we can look the president of a telecom
company in the eye and say that he will receive more control and
visibility by outsourcing than he can get by running things in
house," said Rick Nagel, president of DCA Services.
DCA Remote Manager helps clients manage the processes surrounding
the four basic functions for a telecommunications business -- sales,
provisioning, billing and collections, Nagel said.
In real time, DCA clients can watch the sales process as it
happens, can check their orders as they're entered and provisioned,
can assure that their billing is on time and accurate, and can check
to see if they're collecting on accounts. These functions enable
organizations to know exactly where they stand from an accounting
and cash posting perspective and to manage these aspects more
"Clients can literally be sitting on a beach and obtain the pulse
of their business through the statistics delivered via the PDA,"
Nagel said. "Every critical piece of information is available for
review and drill-down analysis at the touch of a screen."
DCA Remote Manager also summarizes many of the core operational
reports used to manage a telecommunications business, eliminating
the necessity of pouring through a large reporting package.
"As we developed DCA Remote Manager, we looked at the kinds of
information our clients most wanted to receive," said Craig Brooks,
vice president of operations for DCA Services. "DCA Remote Manager
breaks down bulky reports into executive level summaries,
graphically giving clients information that is easy to read, easy to
analyze and vital to their decision making process."
Defending the FBI
The former agent in charge of the FBI in Oklahoma gave little
credence to a 60 Minutes II report in which some present and former
agents criticized the agency's handling of the federal building
Bob Ricks, who now serves as Gov. Frank Keating's Cabinet
secretary for public safety, told the Tulsa World that the four
agents' concerns and complaints about the FBI were "a lot to do
Former agent Rick Ojeda, who Ricks said worked in the Durant
office and was later fired, told Dan Rather that he thought leads he
had worked on should have been turned over.
Ricks said he didn't think Ojeda was a credible source because of
his personal issues with the agency and the fact he had "almost
nothing to do with" the bombing probe.
Recent revelations about FBI files not given to federal
prosecutors or attorneys for bomber Timothy McVeigh and co-
conspirator Terry Nichols resulted in the postponement of McVeigh's
May 16 execution.
The date was reset for June 11.
On Thursday, McVeigh's lawyers said they will ask for a stay of
execution. They want more time to review the documents released by
Ricks, who was one of the agents in charge during the 1993 raid
on the Branch Davidian compound in Waco, Texas, said he is not aware
of anyone coming forward to claim that the documents were
"It does appear to be negligence or just lack of good quality
management that caused this to occur. There is no excuse or
justification," said Ricks, who retired from the FBI in 1995. …