Newspaper article The Canadian Press

Fed Up with Your Wireless Contract? CRTC Wants to Hear from You for New Code

Newspaper article The Canadian Press

Fed Up with Your Wireless Contract? CRTC Wants to Hear from You for New Code

Article excerpt

Vexed by wireless contract? CRTC is all ears

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Canadians who say they're fed up with confusing wireless contracts for their cellphones and tablets are being asked to help develop a national retail code for wireless services.

The CRTC says it's asking for help because consumers have said their monthly contracts are confusing and the terms and conditions can vary greatly from one wireless company to another.

"Our goal is to make sure that Canadians have the tools they need to make informed choices in a competitive marketplace," CRTC chairman Jean-Pierre Blais said in a news release Thursday.

The federal telecom regulator said consumers are being asked for their opinions on the terms and conditions that should be addressed by such a code and how the rules should be enforced, for example.

The CRTC said a national code will help Canadians better understand their rights as consumers as well as set out the responsibilities of wireless companies.

Contract terms and cancellations have been constant hot-button issues for consumers.

A consumer advocacy group, which supports a national code, welcomed the move by the CRTC and also its decision to hold a public hearing. The Public Interest Advocacy Centre said customer service and contract problems in the industry are legion and affect all wireless users.

"Nearly all Canadians agree that wireless providers should have clearer contracts, increased pricing transparency and eliminate 'bill shock' for unexpected charges," said lawyer John Lawford of the Public Interest Advocacy Centre.

"This is a historic chance for Canadians finally to get the service they deserve from their wireless provider, no matter which one they choose."

Canadians can participate online or write to the CRTC to give their views. The Canadian Radio-television and Telecommunications Commission will hold a public hearing on the matter Jan. 28 in Gatineau, Que.

Canada's major telecom companies -- Rogers (TSX:RCI.B), Bell (TSX:BCE) and Telus (TSX:T) -- and consumer advocacy groups all support the idea of national standards that would apply to wireless devices. …

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