Newspaper article The Canadian Press

Smoke in Ottawa Data Centre Shuts Down BlackBerry Email, Phoenix Pay System

Newspaper article The Canadian Press

Smoke in Ottawa Data Centre Shuts Down BlackBerry Email, Phoenix Pay System

Article excerpt

Smoke shuts down federal email, pay systems

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OTTAWA - Smoke inside a federal data centre this morning has shut down email, some government websites and even the maligned Phoenix payroll system.

The government's central IT department, Shared Services Canada, says there was no fire in the Ottawa area data centre -- even though there was smoke detected inside.

The centre was evacuated and went into an emergency shutdown that crippled workers across multiple departments, including Transport Canada, where inspectors and special agents were unable to send or receive emails on their BlackBerry devices.

Shared Services says some 50,000 public service workers couldn't send email throughout the day because the BlackBerry email servers were down. …

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