Newspaper article China Post

E.Sun Launches New AI Chabot to Offer Futuristic Financial Advice

Newspaper article China Post

E.Sun Launches New AI Chabot to Offer Futuristic Financial Advice

Article excerpt

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By Kuan-lin Liu -- E.Sun Bank's ([...]) AI Chatbot ([...]) is the latest artificial intelligence financial advisor that Taiwan-based banks have launched to assist locals with any finance-related issues.

IBM launched the resulting personal financial e-advisor from its partnership with E.Sun Bank and instant messaging app LINE on Tuesday.

The AI Chatbot utilizes the IBM Watson Conversation Service to interpret commands and generate responses, local media reported.

The bot can be trained to tune its responses. For example, it could learn professionalism and relevant knowledge for dealing with customer calls from E.Sun's clerks.

At this stage, the AI Chatbot's responses are limited to inquiries regarding exchange rates, mortgage assessments, and credit card recommendations. …

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