Newspaper article The Canadian Press

Flight Delays: Canadian Transportation Agency Wants Air Transat Explanation

Newspaper article The Canadian Press

Flight Delays: Canadian Transportation Agency Wants Air Transat Explanation

Article excerpt

Air Transat delays: agency wants explanation

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GATINEAU, Que. - The Canadian Transportation Agency has ordered Air Transat to explain the circumstances surrounding a delay of two of its flights, including one in which a plane spent six hours on the tarmac at the Ottawa airport.

The agency says it wants to know whether Air Transat (TSX:TRZ) respected its terms and conditions of carriage for international flights with respect to the treatment of passengers on the aircraft.

Complaints filed by individual passengers with the agency regarding Monday's incidents will be addressed through the inquiry.

A woman who was aboard one of the flights said she and other passengers were forced to stay in the plane on the Ottawa runway for six hours in uncomfortably warm conditions.

Maryanne Zehil said the plane, which had originated in Brussels, was meant to land in Montreal but that the 336 passengers were told it would not be possible because of storms. …

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