Newspaper article China Post

Nobody Is Happy with Taiwan Pelican Express Right Now

Newspaper article China Post

Nobody Is Happy with Taiwan Pelican Express Right Now

Article excerpt

TAIPEI, Taiwan - Taiwan Pelican Express sought to calm outraged customers Wednesday, saying it was working hard to send out a backlog of deliveries delayed by a computer glitch.

The big-name company, which was founded in 2000 and employs over 1,500 people, said it hoped to be caught up by Friday.

Taiwan Pelican Express relocated its northern transit center from New Taipei's Xinzhuang to Taoyuan on Saturday, and in the process switched its logistics system from a manual to computerized one.

It was immediately met with package code identification problems, and overdue deliveries quickly started stacking up.

Reports say that up to 400 roller containers and 200 pallets of overdue deliveries, including frozen food, agricultural goods and business packages sent express. The company has refused to confirm the number of affected orders. …

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