Newspaper article Pittsburgh Post-Gazette (Pittsburgh, PA)

Equifax Data Breach

Newspaper article Pittsburgh Post-Gazette (Pittsburgh, PA)

Equifax Data Breach

Article excerpt

Equifax recently announced (after having known about it for some time) a major data breach, exposing millions of Americans to potential financial mistreatment, and now isn't exactly covering itself with glory on the subject of making amends.

Having been assigned a day on which to apply for the free ID coverage, I tried dutifully to comply with this. Online, I repeatedly identified the various pictures of the "Captcha" effort to differentiate people from robots, only to have the arrow of the mouse turn into the slashed circle when I tried to click on "continue."

OK, tried to do it by phone. Called the number on the website, was told (after a wait) that there was another number to call, but only after 8 a.m., not 7 a.m. as the website said. Called it, and (after another wait) was given yet another number to call. …

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