Newspaper article Pittsburgh Post-Gazette (Pittsburgh, PA)

Pwsa Customer Care the Troubled System Should Preclude Shut-Offs

Newspaper article Pittsburgh Post-Gazette (Pittsburgh, PA)

Pwsa Customer Care the Troubled System Should Preclude Shut-Offs

Article excerpt

From elevated levels of lead in the water and service interruptions to billing problems and an illegal line warranty program, customers of Pittsburgh Water and Sewer Authority have had to endure a lot in recent years. Now, city Councilwoman Deborah Gross has proposed a short-term program that puts customers first. The PWSA should adopt it.

Ms. Gross, a PWSA board member, this week proposed placing a moratorium on residential water shut-offs from Dec. 1 through March 31. That would ensure the water keeps flowing through the winter months even if consumers fall behind on their bills.That's a fair step as the beleaguered agency considers a rate increase and develops a customer assistance program (something else that puts users first). The board is scheduled to vote on the proposal Oct. …

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