Newspaper article The Canadian Press

Parliament Audio 10:25 AM ET

Newspaper article The Canadian Press

Parliament Audio 10:25 AM ET

Article excerpt

Parliament Audio 10:25 AM ET

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P03 - (Auditor-General-CRA) OTTAWA. x-24s. The auditor general says Canadians are, quite often, met with a busy signal when they try to contact the taxman. And Canadian Press reporter Terry Pedwell says when they do get through to the Canada Revenue Agency, they are getting bad information more often than the agency admits publicly. ("..the time.") (SOURCE:The Canadian Press)

TAG: The tax agency estimates it makes mistakes about six-and-a-half per cent of the time. In its response to the auditor, it pledges to upgrade both its equipment and how it trains call centre agents.

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P02 - (Auditor-General-Phoenix) OTTAWA. x-22s. A new report from the auditor general suggests the government scrap its broken civil service pay system and find what it calls a "sustainable solution. …

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