Newspaper article The Topeka Capital-Journal

BBB Offers Advice on Holiday Deliveries

Newspaper article The Topeka Capital-Journal

BBB Offers Advice on Holiday Deliveries

Article excerpt

When it comes to gift delivery, Santa has a lot of competition. Some of those competitors are actually less interested in giving and much more concerned with receiving.

They'd love to receive your private information, your identity and your money. They're scammers and this time of year they work tirelessly to fool you with their "delivery" schemes. Your Better Business Bureau has a holiday warning for consumers: Watch out for scammers disguised as St. Nick.

Email trickery

Among the favored techniques is the delivery failure notice. On the FedEx website are examples of widely circulated scam messages. Here is one of those emails:

"Subject: Fed Ex Delivery Notification

Unfortunately we were not able to deliver postal package you sent on December the 14 in time because the recipient's address is not correct. Please print out the invoice copy attached and collect the package at our office.

Your FEDEX"

Clicking on the link will install a virus and/or malware on your computer. None of the major delivery services are immune from fraudsters sending out messages in their names. FedEx, UPS, DHL and the United States Postal Service all report scammers attempting to trick their customers.

Scammers send out mass emails at the holiday season because they know they are bound to hit at least some consumers who have recently mailed packages using the major delivery services. Each encourages their customers to report the scam attempts to them. They request that you forward the emails directly to them. Here's how to make those reports:

FedEx: abuse@fedex.com

UPS: fraud@ups.com

DHL: search for dhl fraud awareness

US Postal Service: spam@uspis.gov

You can learn more about social engineering scams at a free community fraud event Dec. 4 at the Topeka and Shawnee County Public Library from 9:30 to 10:45 a.m. Former Special FBI Agent Jeff Lanza will present tips on how to protect your information from those troublesome scammers and be available to answer any questions you may have. …

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