Newspaper article Manchester Evening News

Passengers Can Now Claim Up to £2,500 for Rail Complaints

Newspaper article Manchester Evening News

Passengers Can Now Claim Up to £2,500 for Rail Complaints

Article excerpt

THE first-ever Rail Ombudsman has been launched giving passengers somewhere to take their unresolved complaints.

The free, independent service will be able to investigate and rule on complaints and award passengers up to £2,500 in compensation.

Until now, a train firm could reject a complaint and there was nowhere to escalate it to, except the independent watchdog Transport Focus, which had no powers. The new service, which is being funded by train operators, will be welcomed by Northern Rail passengers in Greater Manchester who endured a horrific summer of delays and cancellations.

The disastrous introduction of a new timetable in May saw Northern fail to run 125 trains of a planned 2,510 services - and delay minutes soar from under 15,000 to close to 50,000. …

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