agencies such as personnel, procurement, and budget policies. The purposes of the NPR were to identify problems, propose solutions for making the government work better and cost less, and initiate a process of continuous improvement.5
The idea for this book was born after the author had served in the federal bureaucracy for more than 30 years and began teaching courses in public administration. Although the substance and processes of accountability grow large in importance for public administrators as their responsibilities increase, no single work has focused on the subject as a whole in terms of current policies and practices. I believe this book helps fill that need for students, teachers, and managers and other professionals in government. For courses in public management, politics of administration, public personnel administration, Congress, and the presidency, it would be a useful companion text to facilitate discussion and understanding of this overriding issue. Those studying business administration or in business and concerned with the relations between government and business will find that accountability policies and processes translate into opportunities for legitimate intervention in the decision-making processes of government.
With citizen expectations continuing to outrun funded governmental capacity, holding government bureaucracies accountable is a long-term, high- priority concern for the governed and the governors.