This book brings together much of the extensive knowledge about managing people’s behavior in organizations. Such information will help you better understand the behavior of others as well as your own. The understanding you gain from this book will help you better meet the ultimate challenge: managing organizational behavior.
An organization is a system of two or more people, engaged in cooperative action, trying to reach an agreed-upon purpose. Organizations are bound-bed systems of structured social interactions featuring the use of incentives, communication systems, and authority relations. Examples of organizations include retail stores, universities, businesses, and hospitals.
Whether we want to be or not, we are all part of organizations. In your daily activities you move from one organization to another. You may deal with a government agency, go to work, or shop at a store. Understanding organizations and their management can give us significant insights into systems that have major effects on us all.
We define organizational behavior as the actions and attitudes of people in organizations. The field of organizational behavior (OB) is the body of knowledge derived from the study of these actions and attitudes. Organi-