It is a rare organization that has the luxury to operate in a stable and predictable environment. The adjective many organizations and their employees are increasingly using to describe their world is chaotic. In today’s work world, change is an everyday occurrence for organizations. The message is clear: “Change or else!”
The business landscape is not the same as it was just a few years ago. Change is everywhere. Today’s organizations are not static, but continually change in response to a variety of influences coming from both outside and inside. Those companies that fail to change when required may likely find themselves out of business. For today’s employee, the challenge is to anticipate and help implement change processes so that organizational performance is enhanced. In this chapter, we first discuss the challenge of and pressures for change and briefly revisit the major change challenges facing today’s organizations and managers. We then take a brief look at internal and external sources of change and planned versus unplanned change. Next we examine the scope and types of change before taking a look at the process of change. The discussion then focuses on employee and manager reactions to change and how organizations can overcome resistance to change. The chapter also discusses a general model of change.
Organization change is any substantive modification to some part of the organization. It involves movement from the present state of the organi-