Knowledge Management Systems for Business

By Robert J. Thierauf | Go to book overview

2

A Framework for Knowledge Management Systems in Business
Issues Explored:
• Why is it necessary to rethink a company’s operations as a way of capturing knowledge for decision makers?
• How useful is problem-finding within a KMS environment?
• Why is it necessary to integrate multiple databases and knowledge bases in the development of a company’s knowledge infrastructure?
• How can a company’s networking computing structure assist in accumulating and disseminating knowledge?
• What type of software is useful in the acquisition, storage, and usage of knowledge for decision makers?
Outline:
Introduction to a Framework for Knowledge Management Systems in Business
Need to Rethink a Company’s Operations as a Way of Capitalizing on Knowledge
Basic Types of Knowledge in a KMS Environment
Different Levels of Knowledge in a KMS Environment
Operational Knowledge
Tactical Knowledge
Strategic Knowledge
Continuum of Knowledge Acquisition and Usage
Types of Problems That Can Use Knowledge in Their Solution
Problem Finding versus Problem Solving Within a KMS Environment
Creativity Underlies the Problem-Finding Process

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