Knowledge Management Systems for Business

By Robert J. Thierauf | Go to book overview

Index

a
Accountability, 189 , 291
Accurate problem definition, 44–46
Active X, 131
Activity-based costing (ABC) method, 297–98 , 302–4
Acumate ES, 78
ADA regulation, 344
Adobe, 62
ADP, 331
AeroTech, 282–83
Agile manufacturing, 251
AI-based (artificial intelligence) systems, 62
Ajinomoto, 193
AmberWeb, 66
American Airlines’ Sabre flight reservation system, 286
American Express, 184 , 272
American Productivity and Quality Center, 290
America Online, 122
AMP Inc., 137–38
Andersen Consulting, 12 , 204
Angoss Software International, 100 , 154 , 157 , 215 , 238 , 264
Apple Macintoshes, 88 , 133
Applets, 129
Application logic on a middle-tier server, 124
Arbor Software, 63 , 78 , 160
ARPANET, 123
Arthur Andersen, 290
Art of Thought, 44
Asynchronous transfer mode (ATM), 112 , 131
Attachmate Corporation, 121
Attachmate’s Emissary, 121
Authority, 189
Automated storage and retrieval system (ASRS), 214
Automatic Interaction Detector (AID), 99
Avantos ManagePro, 197–98

b
Back-end data server, 124
Back-office data, 166
Baldrige award criteria, 138
Bank of America, 85 , 126
Battelle Memorial Institute, 153
Battelle’s Automated Search Information System (BASIS), 153
BBD&O, 45
Bechtel Corporation, 175
Benchmarking, 196–97 , 213–15 , 310
Bergen-Brunswig, 286

-349-

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