Information Technology, Organisations, and People: Transformations in the UK Retail Financial Services Sector

By Jeff Watkins | Go to book overview

LIST OF TABLES
1.1 New applications and ways of working: supported by connectivity 9
1.2 IT development: the transition from Stage 1 to Stage 2 11
1.3 Venkatraman’s levels of business transformation 15
3.1 UK retail banks by assets, 1994 39
3.2 Top 10 mortgage lenders in 1996 42
3.3 Top 10 life insurance companies by premium income 1993, status 1996 43
3.4 The shift from low value to higher value products 44
3.5 Top 10 general insurers by net premium income 1993,status 1996 45
4.1 Key differences between the DP, MIS eras and the SIS era 60
5.1 Level of business transformation in the UK financial services sector, 1993 70
C5.1 Growth of IT expenditure in West Life 72
5.2 Stages of IT development in the UK retail banking sector 80
6.1 Impact of technology strategies in the US insurance sector 90
6.2 Towards customer-based systems 91
6.3 Management information systems in the financial services 93
6.4 The step-by-step approach: advantages and disadvantages 95
6.5 Information Superhighway 2000 102
7.1 Service level agreements 114
7.2 Movement from centralised IT function to decentralised with centralised core 116
7.3 Level of senior IT personnel 118
7.4 Managing the IT department 119
7.5 Growth of outsourcing as percentage of IT budget 122
7.6 Prerequisites for successful outsourcing 123
7.7 Outsourcing: some contractual issues 123
7.8 Growth of IT expenditure in West Life 124
8.1 Stages in the development of networks 137

-viii-

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