Information Technology, Organisations, and People: Transformations in the UK Retail Financial Services Sector

By Jeff Watkins | Go to book overview

INDEX

a
account-based systems 91
accountability 129 ;
professionals 191-2
accountants case study 186-7
action research 237
adhocracy 159 ;
Galliers and Sutherland 54 , 110 , 146
advisory role:
IT dept 111 , 117-19
alignment/IT strategies 126 , 130-5 ;
SISP analysis 133-5 ;
SISP approach 131-3
American Airlines 60 ;
company partnerships 137
applications 7-12 ;
development 105 ;
packages 103-4 ;
UK retail financial services 10-12
applications and services 95 , 103-6 ;
applications packages 103-4 ;
modular programming 104 ;
object technology and fifth generation languages 104-5 ;
third party software suppliers 103
ATMs 39-40 , 165 , 169
automation 11-12 ;
Venkatraman 66-8
autonomy 129

b
balance of power:
IT dept 110
Bank of Scotland:
BNR 84 ;
Cabinet Project 11 ;
HOBS 140 ;
managers 196 ;
VISA centre 174-5
banking sector 30 , 39-40 ;
employment 38 , 172 ;
IT 40-1 ;
knowledge intensity 165-70 ;
net interest income (NII) 169-70 ;
organisational profile 162 ;
trends 38-48
Barclays Bank 30 , 40 , 44 ;
BSR 85 ;
home banking 140 ;
managers 195
Batterymarch case study 152-3
bias 22-4
Birmingham Midshires case study 112
branch technology 42
British Interactive Broadcasting (BIB) 85
Budget Rent-a-Car:
company partnerships 137
Building Societies Act 1986 40 , 42
Building Societies Association (BSA) 41
building society sector 41 ;
employment 38 ;
IT 11 , 41-2 ;
trends 38-48
bureaucracy in transition 158-9
business marketing tool 137
business network redesign (BNR) 84-6 , 226 , 232 ;
Venkatraman 70
business planning 130-1
business process redesign (BPR) 226-9 , 232 ;
banking sector 82-3 ;
Cooperative Bank 83 ;
National Provincial 71 , 73-5 ;
National Vulcan 71 , 75-7 ;
Venkatraman 68-70 ;
West Life 71-3
see also integration and BPR
business scope redefinition (BSR) 84-6 , 226 ;
Venkatraman 70
business services sector 29-30
business units 129 , 159

c
career development 211 ;
middle managers 202-3
challenges 30-3 ;
competition 31-2 ;
customer awareness 32-3 ;
technological progress 33
change strategy 20-2 , 231-2
changes see key management changes
CHAPS 138
Citibank:
company partnerships 137
clerical workers 4 , 174-81 , 233 ;
changing roles 176 ;
customer-based processes 176-7 ;
GE Canada case study 179-80 ;
redundancy 206-8 ;

-251-

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