TRAINING AND MOTIVATING ALL EMPLOYEES
An effective environmental management program depends on having a well-trained and motivated workforce throughout the organization. Even employees who are not directly responsible for environmental functions should be aware of environmental goals and policies. Training and motivating all employees about environmental issues can be difficult, especially when environmental concerns are not the primary focus of the business. Defense installations face similar challenges, given that environmental concerns are not their primary mission. Facilities that have been effective at integrated facilitywide environmental management approaches have also been effective at training and motivating all their employees about environmental issues.
For an EMS to be effective, all staff members need to know their roles and responsibilities and the proper procedures. The educational process includes introductory training for new employees, refresher courses, specialized courses for management, and courses on such special issues as hazardous materials. The training also needs to incorporate appropriate motivational approaches.
Perhaps the most common error companies have made when trying to make a large cultural change, such as implementing an EMS, is to adjust formal responsibilities and metrics without explaining the expectations to employees. Proactive environmental facilities rec-