Key Issues in Organizational Communication

By Dennis Tourish; Owen Hargie | Go to book overview

Illustrations

Figures
3.1 The Uncertainty Management Matrix 44
3.2 Plotting scores on the Uncertainty Management Matrix 45
6.1 Knowledge and related concepts: a hierarchy 102
8.1 The affective hierarchy 133
8.2 Conceptual model of language-emotion-thought 138
10.1 Multi-level analysis of cross-cultural business interactions 164

Tables
3.1 Issues linked to tolerance of uncertainty 39
3.2 Approaches for transforming uncertainty management climates 50
8.1 Emotional responses to organizational issues 133
13.1 Culture as entrapment, or source of liberation 218

Boxes
2.1 The communication consequences of downsizing 35
3.1 Assessment steps 47
4.1 Modern OD approaches to change 63
5.1 Ten rules for the composition of business e-mails 84
5.2 Privacy, legal and security issues 90
5.3 Ten recommendations for managing employee e-mail 91
11.1 Adversarial and collaborative communication 186
12.1 The benefits of upward feedback 190
12.2 Feedback considerations 191
12.3 Creating systems for information flow that cannot be ignored 202

Reflective exercises
13.1 Exploring communication and culture in your organization 211
13.2 Analysing culture and coimmunication practice 216

-ix-

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