Key Issues in Organizational Communication

By Dennis Tourish; Owen Hargie | Go to book overview

Index

a
Abrahamson, E. 113-14 , 115 , 118
Abramson, L. Y. 153
academic profile, management gurus 125
accountability, audit of organizational communication 237-8
Adams, S. 5
adversarial communication, and collaborative communication 186
advertising, e-marketing 79
advocacy, and persuasion 182
Aetna 26
affect seeemotions
Allan, C. 68
Allport, G. W. 145 , 148
Alvesson, M. 208 , 209-10 , 211-13 , 215 , 216-17
Amazon 79
ambiguity:
tolerance for 38-9 ;
see also uncertainty
Amoco Corporation 91
amotivated behaviour, causality orientation theory 153
anchoring, use of heuristics to reduce uncertainty 41
Andersen, T. J. 87
appraisal processes:
360-degree appraisal 189 , 200 ;
USA 189
Archer Daniels Midland 220
Argyle, M. 137
Argyris, C. 5 , 124 , 194
Aristotle 223
Aronson, E. 145 , 146 , 149
Asante, M. K. 168
Ashford, S. 203
Ashkanasy, N. M. 131
associability, social capital 23
associational codes 232
AT&T 26 , 189
Atari 207
Atkinson, J. W. 152
attitudes:
consistency 148-50 ;
definition 145-6 ;
and motivation 144-56 ;
and norms 146-7 ;
in organizations 147
Audi 74
audit process (organizational communication) 234-51 ;
authoritarianism 244-5 ;
conformity 244 ;
cynicism 245 ;
defeatism 246 ;
exhaustion 246 ;
focus groups 242 ;
frugality 246-7 ;
futility 245 ;
inertia 244 ;
interpretive audits 240 ;
interviews 241 ;
methodology 240-2 ;
paranoia 245-6 ;
smugness 243 ;
survey questionnaires 241
Australia:
cross-cultural communicative competence 166-7 ;
downsizing 18 ;
health care organization (HCO), impact of downsizing 22 ;
Vicbank, case study 68
authoritarianism, as obstacle to audit 244-5
automatic vigilance effect 196
autonomy:
autonomy orientation, causality orientation theory 154 , 155 ;
autonomy support 151
availability, use of heuristics to reduce uncertainty 41
availability error 195
Axelrod, S. 251
Ayoko, O. 157-71

b
Badham, R. 66 , 69 , 73
Balanced Scorecard 126
Bandura, A. 152
Bank of America 189
Barber, B. 178
Barker, S. 166-7
Barley, S. R. 209
Baron, R. 196
Beach, W. 41-2
Becker, T. 32-3
Beckman, C. 209
Beer, M. 5-6
belief systems, power of narrative 195-6
Bell, C. 63
Bell, D. 96
belonging:
belongingness and impact of downsizing 21 ;
need for 135
Benders, J. 125 , 126 , 127
Benoit, W. L. 225

-295-

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