Lori Anschuetz is a principal of Tec-Ed, Inc., a 15-person firm specializing in usability research and information design. Located in the firm's Rochester (NY) office, she plans, implements, and manages projects for clients such as Sun Microsystems, Xerox, IEEE, and Cisco Systems. She has over 25 years of experience in corporate and consulting environments, including positions with ADP Network Services and Bendix Research Laboratories. A senior member of STC, Lori coauthored a chapter on audience analysis and document planning for the second edition of Science and Technical Writing: A Manual of Style (Routledge) edited by Philip Rubens. She has also coauthored papers for the Usability Professionals’ Conference and IEEE International Professional Communication Conference, whose program committee she cochaired in 1996.
Stephen Bernhardt, Professor and Andrew B. Kirkpatrick Chair in Writing at the University of Delaware, is Past President of the Association of Teachers of Technical Writing (ATTW) and Council for Programs in Technical and Scientific Communication (CPTSC). Steve has also served on the Editorial Board of Technical Communication Quarterly and the Journal of Business and Technical Communication, and was Director of two National Workplace Literacy Demonstration Projects, funded by the U. S. Department of Education. Steve consults for global pharmaceutical companies on redesigning drug applications, developing training programs, creating intelligent systems, and creating communicative cultures to leverage organizational knowledge; he has also consulted and provided training to employees of IBM, Motorola, Hughes Aircraft, and other organizations. His research interests center on visual rhetoric, computers and writing,