A number of people and organisations have influenced the content of this book. I have been fortunate enough to work alongside many talented academics, including Michael Quinlan, Peter Bain, Charles Woolfson, Chris Baldry, Phil Taylor, Paul Thompson and the late Harvie Ramsay. Thanks go to all of them for their support, inspiration and guidance. The fundamental role of the Transport and General Workers’ Union and the airline cabin crews who contributed to my Ph. D. research is gratefully acknowledged.
Thanks also to my family and friends for their patience and support, as well as to Nick Quinn, Alan Robertson, Peter Bain and Charles Woolfson for their time and suggestions given during proof reading.
Table 2.1 and Table 6.1 are reprinted here by permission of Sage Publications Ltd. Table 2.1 from Quinlan, M., ‘The Implications of Labour Market Restructuring in Industrialized Societies for Occupational Health and Safety’, in Economic and Industrial Democracy, 20, 1999, pp. 427-60, © Sage Publications, 1999. Table 6.1 from Taylor, P. and Bain, P., ‘Trade Unions, Workers’ Rights and the Frontier of Control in UK Call Centres’, in Economic and Industrial Democracy, 22, 2001, pp. 39-66, © Sage Publications, 2001.
The author’s research on customer violence is reprinted here by permission of Sage Publications and originally appeared in Boyd, C., ‘Customer Violence and Employee Health and Safety’, in Work, Employment and Society, 16:1, March 2002, pp. 151-69, © BSA Publications Ltd, 2002.