Handbook of Health Communication

By Teresa L. Thompson; Alicia M. Dorsey et al. | Go to book overview

REFERENCES

Abernathy, A. M., & Butler, D. D. (1992). Advertising information: Services versus products. Journal of Retailing, 68 (4), 398–419.

Ajzen, I., & Fishbein, L. (1980). Understanding attitudes and predicting behavior. Englewood Cliffs, NJ: Prentice-Hall.

Allen, M. W., & Caillouet, R. H. (1994). Legitimate endeavors: Impression management strategies used by an organization in crisis. Communication Monographs, 61, 44–62.

Bales, R. F., & Cohen, S. P. (1979). SYMLOG: System for the multiple level observation of groups. New York: The Free Press.

Bandura, A. (1986). Social foundation of thought and action: A social cognitive approach. Englewood Cliffs, NJ: Prentice-Hall.

Benoit, W. L. (1997). Image repair discourse and crisis communication. Public Relations Review, 23 (2), 177–186.

BusinessWorld, Philippines. (2000, September 29). Retrieved October 1, 2000, from LexisNexis online database.

Chicago Sun Times. (2000, September 27). News section, p. 10. Retrieved October 1, 2000, from Lexis-Nexis online database.

Children's Hospital of Boston. (2001, January 20). Retrieved January 20, 2001, from http://www.childrenshospital.org/services/.

Clow, K. E., Tripp, C., & Kenny, J. T. (1996). The importance of service quality determinants in advertising a professional service: An exploratory study. Journal of Services Marketing, 10 (2), 129–151.

Cohen, S. L. (2000, May 2). Do nothing Congress risks our health. USA Today, p. 27a.

Coombs, W. T. (1995). Choosing the right words: The development guidelines for the selection of the “appropriate” crisis-response strategies. Management Communication Quarterly, 8 (4), 447–476.

Coombs, W. T., & Holladay, S. J. (1996). Communication and attributions in a crisis: An experimental study in crisis communication. Journal of Public Relations Research, 8 (4), 279– 295.

Cutlip, S. (1997). Public relations history: From 17th to the 20th century: The antecedents. Hillsdale, NJ: Lawrence Erlbaum Associates.

Cutlip, S., Center, A. H., & Broom, M. N. (2000). Effective public relations. Upper Saddle River, NJ: Prentice Hall.

Druckmiller, B. (1993). Crises provide insights on image: Preparations necessary to protect goodwill when times turn bad. Business Marketing, 40 (8), 40.

Du Pre, A. (2000). Communicating about health: Current issues and perspectives. Mountain View, CA: Mayfield Publishing.

Easterbrook, G. (2000, March 20). Managing fine: How to love your HMO. New Republic, 222(12), 21–25.

Festinger, L. A. (1957). A theory of cognitive dissonance. Evanston, IL: Row Peterson.

Fisher, W. R. (1987). Human communication as narration: Toward a philosophy of reason, value, and action. Columbia: University of South Carolina Press.

Gelatin Drink May Reduce Arthritis Pain. (2000, September 25). USA Today, p. 9d.

Gerbner, G., Gross, L., Morgan, M., & Signorielli, N. (1994). Growing up with television: The cultivation perspective. In J. Bryant & D. Zillmann (Eds. ), Media effects: Advances in theory and research (pp. 17–41). Hillsdale, NJ: Lawrence Erlbaum Associates.

Grove, S. J., Pickett, G. M., & Laband, D. N. (1995). An empirical examination of factual information among service advertisements. Service Industries Journal, 15 (2), 216–233.

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