Performance Planning and Review: Making Employee Appraisals Work

By Richard Rudman | Go to book overview

CONTENTS
1THE CHALLENGE OF PERFORMANCE MANAGEMENT1
Grasping the challenge2
Adapting to change5
2PERFORMANCE AND PERFORMANCE MANAGEMENT7
Performance management and the organisation8
Performance management and the manager10
Performance management and the job13
Performance management and the work team15
Performance management and the 'new' employee16
Panacea or disease?20
3DEVELOPING A PERFORMANCE MANAGEMENT SYSTEM22
Deciding on objectives24
Conflicts26
Effective performance management systems31
Overcoming objections40
4PLANNING PERFORMANCE45
Performance planning and the job description45
Writing job descriptions47
Job descriptions as performance contracts49
Standards, targets, objectives and measures51
Principles and benefits of performance measurement54
Setting targets55
Targets for managers60
5REVIEWING PERFORMANCE66
What performance do we review?67
How do we review performance?68
Performance review methods69
Comparison or ranking methods70
Standards-based reviews73

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