Performance Planning and Review: Making Employee Appraisals Work

By Richard Rudman | Go to book overview

INDEX
accountability
and knowledge workers 18
and managers 60–5
adult learning 152
alternation ranking 71–2
appraisal of planning and
review 3, 4, 22
appraisal methods 68–98
arguing in performance
discussions 132
Armstrong, M. 9, 191, 210
attributional error 100–1
Atwater, L. and Waldman, D. 107
Beer, M. 175
Behaviourally Anchored
Rating Scales (BARS) 67, 68, 83–5
Behavioural criteria 92–3
Behavioural Observation
Scales (BOS) 86–8
Bennis, W. A. 145
Bevan, S. and Thompson, M. 22, 174
bias 37, 100
Boam, R. and Sparrow, R. 94
body language 110, 129
bonus schemes 183–4, 188, 209
Borrill, C. S. et al. 2
Boyatzis, R. 94
Brading, L. and Wright, v. 173
Buckingham, M. and
Coffman, C. 145
Burchman, S. J. and Schneier, C. E. 61
career advancement pay 191
CCH Australia 22, 26
Cabinet Office (UK) 108
career development and
planning 46, 159–60, 169–72
career development pay 191
Carroll, S. J., Olian, J. D. and
Giannantonio, C. M. 157
Carson, K. P. and Stewart, G. L. 47
central tendency error 79, 99
checklists 73, 75–6
closed questions 127
coaching 147, 153–9
communication skills 41–2, 113–14, 126–33
communication styles
one-way communication 123
comparison methods 70–3
competency analysis 94–8
competency-based assessment 33, 67, 93–8
competencies-based pay 190, 208, 209
conflicts in performance
planning and review 26–8, 117
Conole, L. J. and ÓNeill, G. L. 9
constructive criticism 66
contingent working 5, 14
contrast error 100
Cooper, R. 14
counselling 132
critical incidents 73, 74–5
criticism in performance
discussions 66, 131–2
Cross, M. 190
cultural factors 2, 130
Deming, W. E. 1, 20, 43, 55, 62–3
DeNisi, A. S. and Kluger, A. N. 107
desirability index 76
directive interview 118
discrimination in performance reviews 69
discrimination index 76
Drucker, P. F. 89
Drummond, H. 63
Edwards, M. R. and Ewen, A. J. 106
Einstein, A. 43
employee shareholding 188–9
Enron Corporation 73
equity theory 177
errors in performance review 79, 98–101, 103
essays 74
example of performance
planning and review
format 133–43
expectancy theory 173, 177–8
feedback 28, 38, 130–1, 150–1
and coaching 157–8
effective feedback 130
methods compared 106
360-degree feedback 106–13
Feltham, R. 95
first impression error 99–100
Fitz-enz, J. 54
Fletcher, C. 1, 101, 102
flexible working arrangements 5, 13–14
forced choice 73, 76
forced distribution 68
Ford Motor Company 73
forms 36–7, 42, 89, 126, 133–43
Fowler, A. 23
French, J. R. P. and Raven, B. H. 147
gain sharing 188
Gallup Organisation 145
General Electric Company 31
Glaxo Wellcome 16
goals 42, 51–2
see also targets
goal setting 55–6, 105
for managers 33
graphic rating scales 76, 78
Gross, S. 209
Guest, D. 178
Hackman, J. R. and Oldham, G. R. 15
halo effect 79, 99
harshness error 99
Hartnett, B. C. 122
Herzberg, F. 15, 176
Hornby, D. and Thomas, R. 94

-216-

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