Kmart's Ten Deadly Sins: How Incompetence Tainted an American Icon

By Marcia Layton Turner | Go to book overview
2
Sam Walton: Made in America, by Sam Walton with John Huey, New York: Doubleday, 1992, p. 191
3
Telephone interview with Tony Camilletti, January 10, 2003
4
“Kmart Corp.-History, ” Gale Group Business and Company Resource Center, online file, January 21, 2002
5
“Inside the world's biggest company, ” by Abbie Lundberg, CIO Magazine, July 1, 2002
6
“Wal-Mart, Target prosper from Kmart woes, ” by Anna Driver, Reuters, February 7, 2002
7
“Coming around again: Kmart's new ideas bear a familiar ring, ” by Vicki Young, Women's Wear Daily, October 28, 2002
8
Wal-Mart: A History of Sam Walton's Retail Phenomenon, by Sandra Stringer Vance and Roy Scott, New York: Twayne Publishers, 1994, p. 166
9
“How Kmart fell behind, ” Baseline Magazine, December 10, 2001
10
“It all began with Drayer, ” by Christopher Koch, CIO Magazine, August 1, 2002
11
“Kmart missed the opportunity Wal-Mart found in technology, ” by Mike Wendland, Detroit Free Press, January 26, 2002
12
“Orbitz launch among best in e-commerce history, ” by Michael Pastore, Jupiter Research, July 10, 2001
13
“Retailers discover leap to Web's a doozy, ” by Jon Swartz, USA Today, December 18, 2001
14
Sam Walton: Made in America, p. 66
15
“Kmart's failure, ” Service Quality Institute web site, www.customer service.com, January 30, 2002
16
“Kmart's 20-year identity crisis, ” Knowledge@Wharton, www.knowledge.wharton.upenn.edu, January 30, 2002.

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Kmart's Ten Deadly Sins: How Incompetence Tainted an American Icon
Table of contents

Table of contents

  • Title Page *
  • Contents v
  • Acknowledgments vii
  • Preface ix
  • Discount Retail Timeline xi
  • Introduction 1
  • Notes 11
  • 1 - Brand Mismanagement 13
  • Notes 36
  • 2 - Not Knowing Its Customers 37
  • Notes 58
  • 3 - Underestimating Wal-Mart 61
  • Notes 75
  • 4 - Lousy Locations 77
  • Notes 98
  • 5 - Ignoring Store Appearance 99
  • Notes 120
  • 6 - Technology Aversion 121
  • Notes 142
  • 7 - Supply Chain Disconnect 145
  • Notes 164
  • 8 - Loss of Focus 165
  • Notes 186
  • 9 - Strategy Du Jour 187
  • Notes 204
  • 10 - Repeating the Same Mistakes 205
  • Notes 226
  • Conclusion 227
  • Notes 236
  • Bibliography 237
  • Index 247
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