1: Children Act principles
The SSD actively promotes the principles of the Children Act through its policy, procedures and practice, and there are management arrangements in place to monitor their effectiveness.
2: Equal opportunities
Family support services positively attempt to meet the needs and preferences of children and families in respect of race, religion, language, culture, gender and disability, supported by policies and procedures. SSD staff advocate that all other professional people involved with the families take these issues into account.
The Local Authority has a clearly written, comprehensive policy for planning and provision of family support services.
4: Onter-agency collaboration in planning and service delivery
The Local Authority ensures collaboration with other agencies and authorities in its area in the planning, development, resourcing, delivery, evaluation and review of family support services.
The SSD's family support services are delivered through integrated management structures and procedures which ensure that the service response to the multiple needs of each child and family is co-ordinated.
6: Access to service
The Local Authority SSD provides information to the public and others about the availability of family support services, eligibility criteria and arrangements for access to them.
7: Receiving referrals and determining the level of response
The SSD has clear and sensitive arrangements for receiving and acting on a referral regarding an individual child's family which, on the basis of an initial identification of need, determines risk, eligibility, priority and speed of response.