Skilled Interpersonal Communication: Research, Theory, and Practice

By Owen Hargie; David Dickson | Go to book overview

absence of our former co-author, colleague, and close friend, Christine Saunders, who passed away on 9 August 2002. We worked with Christine for over a quarter of a century and she was a constant source of inspiration, wisdom, support, creativity and unending good humour. Her untimely death meant that her absence was particularly deeply felt as we put together this new text.

We would also like to acknowledge the assistance provided by the School of Communication and Faculty of Social Sciences, University of Ulster. Thanks also to all those members of staff at the University, and at other centres, who have been involved in, and contributed to, the evolution of our communication programmes. The support, advice and encouragement of these colleagues are reflected throughout this book. The stimulation and invaluable feedback provided by trainees enrolled on our skills programmes are also recognised.

A special word of thanks is given to the editorial staff at Routledge, for all their help, support and expertise. Words of appreciation are due to Philip Burch, Graphic Design Technician in the School of Communication at the University of Ulster, Jordanstown for his skill in producing some of the more intricate diagrams. Finally, we are indebted to our families who provided the necessary motivation and love to sustain us throughout the production of this text.

Owen Hargie and David Dickson

Jordanstown, 2004

-xii-

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Skilled Interpersonal Communication: Research, Theory, and Practice
Table of contents

Table of contents

  • Contents vii
  • Figures viii
  • Boxes ix
  • Preface to the Fourth Edition xi
  • Chapter 1 - Introduction- The Importance of Interpersonal Skills 1
  • Chapter 2 - Interpersonal Communication:A Skill-Based Model 11
  • Chapter 3 - Nonverbal Communication 43
  • Chapter 4 - Rewarding and Reinforcing 81
  • Chapter 5 - Questioning 115
  • Chapter 6 - Reflecting 147
  • Chapter 7 - Listening 169
  • Chapter 8 - Explaining 197
  • Chapter 9 - Self-Disclosure 223
  • Chapter 10 - Set Induction and Closure 259
  • Chapter 1- 1 - Assertiveness 291
  • Chapter 12 - Influence and Persuasion 325
  • Chapter 13 - Negotiating 369
  • Chapter 14 - Groups and Group Interaction 401
  • Chapter 15 - Concluding Comments 439
  • References 443
  • Name Index 509
  • Subject Index 521
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