Skilled Interpersonal Communication: Research, Theory, and Practice

By Owen Hargie; David Dickson | Go to book overview

Chapter 6

Reflecting

INTRODUCTION

IN THE LAST CHAPTER the key characteristics of questioning were outlined as one technique that is commonly employed to gain information and conduct interpersonal exchanges. Here an alternative procedure called 'reflecting' will be introduced. While sharing some of the functional features of questioning, reflecting differs in a number of important respects. To help you begin to appreciate what some of these are, consider the two short fictional scenes in Boxes 6.1 and 6.2.

These two conversations with Karen differ markedly in the approaches adopted by Keith and Kim. In the first situation (Box 6.1), Keith obtained mainly factual information to do with Karen's book, her course, and what she intended to do after university Keith and his agenda were very much the dominating features of the conversation with Karen doing little more than passively acting as the information source. Questioning was the tactic used exclusively to direct the interchange from one topic to the next, and each question did little to develop the previous response. There was minimal encouragement for Karen to furnish information other than what was directly relevant to Keith's line of enquiry. The second exchange (Box 6.2), in contrast, centred very much on Karen and the difficulties she was experiencing, with Kim staying, conversationally, much more in the background. Rather than directly leading Karen into areas that were not of her choosing, Kim gently guided the conversation in ways that facilitated Karen's discussion of personal issues that seemed important for her, Karen, to ventilate. Unlike the first exchange, in the second there were no

-147-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Note: primary sources have slightly different requirements for citation. Please see these guidelines for more information.

Cited page

Bookmark this page
Skilled Interpersonal Communication: Research, Theory, and Practice
Table of contents

Table of contents

  • Contents vii
  • Figures viii
  • Boxes ix
  • Preface to the Fourth Edition xi
  • Chapter 1 - Introduction- The Importance of Interpersonal Skills 1
  • Chapter 2 - Interpersonal Communication:A Skill-Based Model 11
  • Chapter 3 - Nonverbal Communication 43
  • Chapter 4 - Rewarding and Reinforcing 81
  • Chapter 5 - Questioning 115
  • Chapter 6 - Reflecting 147
  • Chapter 7 - Listening 169
  • Chapter 8 - Explaining 197
  • Chapter 9 - Self-Disclosure 223
  • Chapter 10 - Set Induction and Closure 259
  • Chapter 1- 1 - Assertiveness 291
  • Chapter 12 - Influence and Persuasion 325
  • Chapter 13 - Negotiating 369
  • Chapter 14 - Groups and Group Interaction 401
  • Chapter 15 - Concluding Comments 439
  • References 443
  • Name Index 509
  • Subject Index 521
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
Items saved from this book
  • Bookmarks
  • Highlights & Notes
  • Citations
/ 548

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Search by... Author
    Show... All Results Primary Sources Peer-reviewed

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.