Skilled Interpersonal Communication: Research, Theory, and Practice

By Owen Hargie; David Dickson | Go to book overview

Subject index

a
abandonment 163
ability 103 , 104 ;
intellectual 128 ;
listening 181 ;
mental 202 , 208
abnormal behaviour disorder 91
absorption 352
abstraction 36
abuse 300 ;
child 135 , 243 ;
drug 308 , 412
accents 44 , 55 ;
foreign 185 ;
manicured 20 ;
variations in 78
acceptability 243 , 244 , 341
acceptance 84 , 108 , 164 , 250 -1, 300 , 423 ;
good indicator of 349 ;
private 336
access 278 -9
accessibility 21 , 226 , 234
accomplishment 100 , 126
accounts 310
accuracy probes 138 -9
achievement 231 ;
academic 82 , 102 , 103 , 123 , 181 ;
attempt made to demean 300 ;
client 283 ;
commitment 428 ;
competitive, task-centred 32 ;
exaggerated 232 ;
goal 39 , 378 , 409 , 424 ;
group 402 , 405 ;
persistence to 26 ;
pupil 142 , 211
acknowledgement 99 - 100 , 107
acoustic confusions 180
acquiescence effect 133
acronyms 8 , 177 , 179 , 215
action 333 ;
attempting to influence 175 ;
physical 390 ;
reasonable 306 ;
strategies 37
active listening 192 -4
adaptation 6 , 69
adaptors 61 -2
adequacy 202
adjourning phase 415
adolescence 59 , 91 , 102 , 203 , 244 , 246
advance pre-testing 237
adverse effects 188 , 242
advertisements 361 , 363
affect 18 , 27 , 28 , 38 -9, 56 , 153 -5, 162 , 336 ;
displays 61 , 66 ;
expression of 227 ;
hidden 232 ;
negative 346 ;
positive 65 ;
questions 128 -9;
statements 106 ;
trust 394 ;
underlying states 54
affection 58 , 90 , 91 , 108 , 407
affiliation 21 , 65 , 315 , 320 , 386 ;
desire for 65 ;
judgements of 54 ;
religious 249 ;
social drives for 407
affinity testing 279
African Americans 66 , 248 , 320
age 28 -9, 45 , 70 , 202 , 265 -6;
assertiveness and 322 ;
disclosure and 246 -7;
listening and 182 ;
praise and 102 ;
question-asking and 117
ageism 182

-521-

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Skilled Interpersonal Communication: Research, Theory, and Practice
Table of contents

Table of contents

  • Contents vii
  • Figures viii
  • Boxes ix
  • Preface to the Fourth Edition xi
  • Chapter 1 - Introduction- The Importance of Interpersonal Skills 1
  • Chapter 2 - Interpersonal Communication:A Skill-Based Model 11
  • Chapter 3 - Nonverbal Communication 43
  • Chapter 4 - Rewarding and Reinforcing 81
  • Chapter 5 - Questioning 115
  • Chapter 6 - Reflecting 147
  • Chapter 7 - Listening 169
  • Chapter 8 - Explaining 197
  • Chapter 9 - Self-Disclosure 223
  • Chapter 10 - Set Induction and Closure 259
  • Chapter 1- 1 - Assertiveness 291
  • Chapter 12 - Influence and Persuasion 325
  • Chapter 13 - Negotiating 369
  • Chapter 14 - Groups and Group Interaction 401
  • Chapter 15 - Concluding Comments 439
  • References 443
  • Name Index 509
  • Subject Index 521
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