This volume originates from the Third International Research Conference, Dilemmas for Public Sector Professionals, Managers and Users in the Millennium, organised by Staffordshire University in 1999, at which a number of the chapters were first presented as papers. We are especially grateful to participants at the conference, whose insights and enthusiasm sparked our initial interest and a belief that an undertaking of this kind was not only important but also possible. In addition to papers presented at the conference the volume contains other, specially commissioned, chapters. Our thanks go to all the contributors.
Jim Barry, Mike Dent and Maggie O'Neill