Too often, people fail to make the link between their existing skills and the skills required for the job they want. As a result, they either do not bother applying, or they apply with the view that they'll probably not get the position.
By the end of this chapter, as well as showing you how to prepare for this type of question, I hope to persuade the skeptic in you that skills are often a lot more transferable than you may realise. Once you've assimilated this idea and learnt how to prepare answers for duties that you have not performed before but whose skills you have mastered, a whole new universe of jobs suddenly becomes potentially available. What makes learning how to prepare for this type of question even more important is that, unless you're interviewing for a job which is almost identical to those you've done in the past, it is likely to be the most common question asked.
So let's pose a question: what do a furniture salesperson and an insurance call centre operator have in common? Using the four steps to interview success, we can discover which skills are both available and transferable. Before we start the process, however, we need to work out what the overlapping skills are. In other words, we need to link the skills and knowledge sets for what you've already done and the job you're now applying for.
Let's say, for example, you've been working in an insurance call centre where your only contact with customers has been over the