The 'big five'
|•||• being a good team player;|
|•||• planning and organising your work effectively;|
|•||• good interpersonal communication;|
|•||• coping with change in the workplace;|
|•||• providing effective customer service (including internal customers).|
Using the four steps, this chapter poses the questions about these issues and suggests possible responses.
The skills listed above are vital to most jobs. It is hard to think of a job in which all five do not come into play at one stage or another, and impossible to think of a job in which at least one of them is not relevant. For this reason, the 'big five' actually constitute hundreds of interview questions.
Once you've learned how to answer the 'big five' questions, you will be able to respond to many other questions because there is a great deal of overlap amongst them. For example, if you can answer the basic question, 'What makes you a good team player?' you should