The New Project Management: Tools for an Age of Rapid Change, Complexity, and Other Business Realities

By J. Davidson Frame | Go to book overview

PART ONE
Managing in the New
Business Environment

Part One of this book deals with some key issues that affect project professionals. These issues have received little attention in traditional approaches to project management. In retrospect, they have always been important, even though they have not received the interest they deserve. Today, however, they possess a compelling urgency that is forcing us to place them at the center of our management concerns.

As Chapter One suggests, a hallmark of today's business environment is its chaotic nature. This chaos is rooted in unprecedented rates of change and high levels of complexity. In turn, rapid change and complexity create an environment of high risk in which decision makers possess little certainty about what the future holds. They perceive events through opaque lenses and base their decisions on large measures of speculation and only small doses of certainty.

Complicating things further is the brutally competitive environment that has arisen with the emergence of globalization and the Internet. This competitive environment has stimulated an obsession with winning the hearts and minds of customers. In today's business climate, customer satisfaction lies at the heart of most business activity.

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