Sylvia Webb is a well-known consultant, author and lecturer in the information management field. Her first book, Creating an Information Service, now in its third edition, was published by Aslib and has sold in over forty countries. She has experience of working in both the public and private sectors, ranging from public libraries to national and international organisations. She has also been a lecturer at Ashridge Management College, specialising in management and interpersonal skills, which led to her second book, Personal Development in Information Work, also published by Aslib. She has served on a number of government advisory bodies and is past Chair of the Information and Library Services Lead Body which develops National Vocational Qualifications (NVQs) for the LIS profession. She is actively involved in professional education with Aslib and the Library Association and is also a former Vice-President of the Institute of Information Scientists. As well as being editor of this series, Sylvia Webb has written three of the Know How Guides: Making a charge for library and information services, Preparing a guide to your library and information service and Knowledge management: linchpin of change.
A complete listing of all titles in the series can be found at the back of this volume.