Handbook of Conflict Management

By William J. Pammer Jr.; Jerri Killian | Go to book overview

5

Dispute System Design in Organizations

Lisa B. Bingham and Tina Nabatchi
Indiana University School of Public and Environmental Affairs,
Bloomington, Indiana, U.S.A.


I.

INTRODUCTION

The field of conflict management has a long and well-established history, but its application in dispute system design is relatively recent. This chapter reviews the theory and practice of dispute system design in organizations. It traces the h istory of this research path, highlights its major findings, and establishes a context for understanding integrated conflict management systems as a best practice in dispute system design. To this end, the chapter first defines dispute system design and briefly reviews the emerging literature. Second, it identifies the component processes of dispute system design, including power-based, rights-based, and interest-based approaches, providing examples of each. Finally, it introduces the idea of integrated conflict management systems. It explores the work of dispute resolution practitioners and professionals in defining best practices for such systems, and provides examples of integrated conflict management systems in different organizations.


II.

DISPUTE SYSTEM DESIGN

Dispute system design is a phrase coined by Professors Ury, Brett, and Goldberg (1988) to reflect an organization's effort to identify and improve the way it manages conflict. This relatively recent concept represents an exciting and dramatic step in conflict management research. Most research in conflict management has

-105-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this book

This book has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this book

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited page

Bookmark this page
Handbook of Conflict Management
Table of contents

Table of contents

  • Title Page i
  • Preface v
  • Contents vii
  • 1 - Conflict Resolution Education 3
  • 2 - The Qualities of Peacemakers 33
  • 3 - Contested Truths 49
  • 4 - Experiential Learning 85
  • Discussion Questions: Part I 101
  • 5 - Dispute System Design in Organizations 105
  • 6 - Assessing Group Conflict 129
  • 7 - Workplace Bullying 149
  • 8 - Political and Administrative Roles in School District Governance 169
  • Discussion Questions: Part II 203
  • 9 - Mediated Negotiation and Democratic Theory 207
  • 10 - Conflict Management and Community Partnering 219
  • 11 - The Method of Dialogue 243
  • 12 - The Only Game in Town 257
  • Discussion Questions: Part III 269
  • Index 271
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
/ 272

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.