Handbook of Conflict Management

By William J. Pammer Jr.; Jerri Killian | Go to book overview

7

Workplace Bullying

Overcoming Organizational Barriers and the Way Ahead

Rose Boucaut
University of South Australia, Adelaide, Australia


I.

INTRODUCTION

International interest in workplace bullying has flourished, particularly over the latter part of the past decade. Concerned community groups, government agencies, and workplaces have tried to discern how best to manage it; research indicates that the problem is complex and widespread. The first text on workplace bullying, The Harassed Worker (Brodsky, 1976), described both the work situations of workers who sought compensation for ill treatment at work and the adverse effects of their work. Almost a decade later, in 1984, Scandinavian researchers Leymann and Gustavsson (1996) described mobbing as a serious work problem, but their research was not published in English at that time. The Scandinavian and European researchers published a series of papers on the topic of workplace bullying in English in 1996 for the first time. In their editorial, Zapf and Leymann (1996) referred to the different terminology used to describe the same phenomenon: harassment, mobbing, and workplace bullying. The latter term is used throughout this chapter.


II.

DEFINING WORKPLACE BULLYING

Establishing an operational definition of workplace bullying is an issue of discussion in Australia (Victorian WorkCover Authority, 2001). The Queensland Work-

-149-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this book

This book has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this book

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited page

Bookmark this page
Handbook of Conflict Management
Table of contents

Table of contents

  • Title Page i
  • Preface v
  • Contents vii
  • 1 - Conflict Resolution Education 3
  • 2 - The Qualities of Peacemakers 33
  • 3 - Contested Truths 49
  • 4 - Experiential Learning 85
  • Discussion Questions: Part I 101
  • 5 - Dispute System Design in Organizations 105
  • 6 - Assessing Group Conflict 129
  • 7 - Workplace Bullying 149
  • 8 - Political and Administrative Roles in School District Governance 169
  • Discussion Questions: Part II 203
  • 9 - Mediated Negotiation and Democratic Theory 207
  • 10 - Conflict Management and Community Partnering 219
  • 11 - The Method of Dialogue 243
  • 12 - The Only Game in Town 257
  • Discussion Questions: Part III 269
  • Index 271
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
/ 272

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.