Skills of Workplace Communication: A Handbook for TandD Specialists and Their Organizations

By Richard P. Picardi | Go to book overview

2
Human Communication:
Its Basic Flow and
Potential Flaws

THE NATURE OF HUMAN COMMUNICATION

All human communication falls into two basic categories: verbal and nonverbal. Each of these breaks down into many subcategories, which are illustrated as follows:


VERBAL COMMUNICATION

Verbal communication includes all messages using words, whether oral or written. It can be either formal or informal. Formal communication occurs in management information and directives about policies and procedures. These can be transmitted by written document channels or orally at meetings and conferences. Informal communication, what is known as the grapevine, is primarily an oral method of transmitting information. It occurs at the water cooler, across the table at lunch, in the carpool, and in the gym.

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