Skills of Workplace Communication: A Handbook for TandD Specialists and Their Organizations

By Richard P. Picardi | Go to book overview

11
Writing Memos and
Letters that Achieve Your
Goals

The goal of Part III is to apply the principles of reader-based communication to a variety of typical writing situations that managers and employees face every day in business and government. Chapter 11 concerns the basic purpose, organization, and expression common to both memos and letters. Chapter 12 will demonstrate ways to organize, write, and revise a variety of memos that have either good news or simple routine information to convey. These are called frontloaded, or direct, messages. In Chapter 13 we will organize, write, and revise a group of memos that have negative news. These are termed backloaded, deferred load, or indirect messages. The same steps will be followed for letters in Chapters 14 and 15.

Memos, whether hard copy or e-mail, are the primary form of internal communication within corporate and governmental offices. They are used for vertical and horizontal communication whenever face-to-face communication is impractical or a permanent record is desirable. Vertically memos go up and down the corporate ladder: from managers down to employees and upward from employees up to management. Horizontally they flow back and forth among fellow employees. They can even be used for external communications with customers, suppliers, or other interested outsiders.

Memos are informal, versatile, and infinitely adaptable for senders and receivers. They can run for several pages but are usually just one to two pages. With today's workplace pressures the shorter or more concise the better. Lincoln's Gettysburg Address, cited as a model of

-107-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this book

This book has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this book

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited page

Bookmark this page
Skills of Workplace Communication: A Handbook for TandD Specialists and Their Organizations
Table of contents

Table of contents

Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
/ 310

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.