Skills of Workplace Communication: A Handbook for TandD Specialists and Their Organizations

By Richard P. Picardi | Go to book overview

14
Writing and Revising
Neutral or Positive
News Letters
In many ways letters tell even more about us personally and professionally than do memos. By their very nature they travel far outside our workplace and reveal much about our temperament and expertise. The form and expression we use in our letters can often predict their success or failure in reaching the goals we set for them.Like memos, letters are sent through three channels: hard copy, fax, and e-mail. They are almost always external, horizontal communications sent out to customers, suppliers, government agencies, and the general public.Like memos, letters must sometimes convey neutral or good news and other times negative or bad news. This chapter will demonstrate how to write and revise a variety of neutral to positive letters. These will include typical request/reply as well as persuasive letters for the following needs:
1. Information and action
2. Orders
3. Claims and adjustments
4. Special situations

Unlike memos, letters are more formal in style and tone. Like all effective communication, however, their goal is always to be courteous and positive in tone.

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