Strategy in the Public Sector: A Guide to Effective Change Management

By Paul Joyce | Go to book overview

Index
Access 62–63
Accountability 4, 23, 24, 28–29. 41, 46, 201
Ad hoc meetings 99
Ashford Borough Council in Kent 177
Backoff, R.W. 72, 226
Beckhard, R. 72
Balanced scorecard 29
Beedon, J. 94
Benchmarking 29, 152–153, 205
Berman, E.M. 152, 177, 180, 184, 192
Best value 166
Bloomsbury District Health Authority 18–20
Bohret, C.
Bryson, J.M. 72
Bucher 92
Bureaucracy 131
Bureaucratic
committee structures 97
organisations 200, 214
stability 156
Bushnell, D.S. 3–4, 72, 119, 151, 152, 155
Business excellence model (European Foundation for Quality Management) 29, 112, 150, 179
Callahan, K. 39
Causes of change 136–137
Citizen's jury 176
Civil servants 217
Clarity 25
Commitment to change 91
Communications 124–127, 147
and propaganda 147
messages 148
problems 92, 120
signals 148
two-way and collaborative 220
Community
development 193–194
leadership 52, 65, 67
planning 82, 192–193
problem solving 92
Competition 55, 185
Complexity of the public 204
Consultation and involvement 174
Conflict management 191, 197
Continuous improvement 30, 141, 152, 204, 222
Controversy and scandals 212
Co-operation 189
Co-ordination 185
Core values 151
Corporate
centre 142
management 24
training programmes 113–114
working parties and projects 100–101
Corrigan, P. 44
Critical mass of support 122
Cross-cutting issues 188, 214
Crozier, M. 2, 131, 144
Cultural changes 139
Culture 23–24
team culture 131
Customer satisfaction 150, 152, 179
Cutbacks 57, 66
Davis, G. 213
Democratic
process 40, 71
renewal 167

-233-

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Strategy in the Public Sector: A Guide to Effective Change Management
Table of contents

Table of contents

  • Title Page iii
  • Contents vii
  • Series Foreword ix
  • Preface xi
  • 1: A Model of Effectiveness 1
  • 2: Assessing the Organisation 17
  • 3: Paying Attention to Politicians 39
  • 4: Issue Management 51
  • 5: Vision 71
  • 6: Involving Managers and Employees 91
  • 7: Installing Management 103
  • 8: Engaging Others in the Organisation with the Vision or Strategic Intent 119
  • 9: Focus and Align 135
  • 10: Stabilising and Ensuring Targets Are Achieved 155
  • 11: Involving the Public 165
  • 12: Partnership Working 183
  • 13: Opening Up 199
  • 14: In Touch with the Public 211
  • Bibliography 231
  • Index 233
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