Organizational Psychology in Cross-Cultural Perspective

By Colin P. Silverthorne | Go to book overview

9

The Impact of Cultural Values
on Problem Solving, Teams,
Gender, Stress, and Ethics

Cultural values have an impact on a variety of aspects of organizational and managerial behavior. Cooperation between and within organizations, which has a profound impact on approaches to and outcomes from these behaviors, is influenced by culture, personal preferences, and relationship history. This chapter will explore these issues.


Problem Solving and Decision Making

The impact of cultural values on several other areas of managerial behaviors and values is important to consider. For example, managerial behavior includes problem solving and decision making, and cross-cultural differences play a role here as well. A comparison of employee beliefs and behaviors about different problem-solving approaches and their effectiveness was completed, with samples from seven countries: Australia, Fiji, France, New Zealand, Papua New Guinea, South Korea, and the United States (Van Deusen, Mueller, Jones, and Friedman, 2002). The researchers concluded that national culture plays an important role and leads to differences in how problems are solved and in the quality of the solutions. Specifically, organizations in more-individualist countries are moving toward using more-collectivist approaches to problem solving. Based on problem recurrence as a measure of the quality of an initial solution, the United States performed the worst while South Korea performed the best.

Culture also affects the way problems are introduced for resolution. Chinese employees are more likely to delay informing a manager about a problem until the manager sees the problem on his or her own. The em-

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Organizational Psychology in Cross-Cultural Perspective
Table of contents

Table of contents

  • Title Page iii
  • Contents vii
  • 1: Introduction 1
  • 2: Foundations of Organizations and Culture 7
  • 3: Culture and Organizations 24
  • 4: Organizational and National Culture 41
  • 5: Leadership in Organizations 57
  • 6: Leadership in Other Cultures 75
  • 7: Work Motivation 98
  • 8: Managerial Values and Skills 121
  • 9: The Impact of Cultural Values on Problem Solving, Teams, Gender, Stress, and Ethics 152
  • 10: Job Satisfaction and Organizational Commitment 171
  • 11: Conflict and Power 193
  • 12: Communication and Negotiation 217
  • 13: Personnel Psychology and Human Resource Management 235
  • 14: Some Final Thoughts 255
  • References 265
  • Name Index 321
  • Subject Index 337
  • About the Author 343
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