E-Mail: A Write It Well Guide : How to Write and Manage E-Mail in the Workplace

By Janis Fisher Chan | Go to book overview

2
LAUNCHING YOUR MESSAGE
Everyone says e-mail's so easy. But back in the good old days, all I had to do was compose a memo or letter, print it out, and stick it in an envelope. Now I have to worry about things like attachments, what to put on the subject line, whether to use color or bullets, when it's okay to forward a message I get … writing's actually more complicated than it was before.– LESLIE FRIEDMAN, EDITORThat writer put into words a common frustration with e-mail communication: even though it can save us a lot of time and work (and trees), it raises lots of issues.Here are some common questions:
How do I make sure my message makes sense? Conveys the right tone?
How can I format my e-mail message so it's easy to read?
Do I always have to use a salutation?
Do I always have to write in complete sentences?
Does my punctuation and grammar have to be perfect?
When and how should I send attachments?
What should be on the subject line?
How and when should I address the e-mail?

These questions and the many others that come up as we use e-mail don't have quick and easy answers. But the tips and techniques on the following pages will help you send e-mail that achieves your goals and meets the needs of your readers.

-37-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this book

This book has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this book

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited page

Bookmark this page
E-Mail: A Write It Well Guide : How to Write and Manage E-Mail in the Workplace
Table of contents

Table of contents

  • E-Mail a Write It Well Guide - How to Write and Manage E-Mail in the Workplace i
  • Contents v
  • Introduction 1
  • 1: Think Before You Write 7
  • 2: Launching Your Message 37
  • 3: Managing Your E-Mail 71
  • 4: Present a Professional Image 93
  • 5: Cautionary Tales 137
  • The Back of the Book 151
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
/ 184

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Author Advanced search

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.