FACILITATING LEVEL 1:
Level 1, facilitating continuous project improvement, focuses on providing mechanisms that allow project teams to learn from their experience while work is progressing. In Chapter 1, we discussed the need for continuous structured learning throughout the project life cycle, so that teams can generate actions based on their reflective efforts while something can still be done to improve their results. Among the numerous problems with postproject reviews is that team members lack the motivation to tackle sensitive or complex issues head-on after the project is over, since addressing these issues can no longer improve the outcomes. Continuous structured learning over the course of projects enables teams to reflect and improve while they are “in flight,” reducing the risk of the surprises and blowups that can result when problems remain buried or unresolved.
CONTINUOUS PROJECT IMPROVEMENT
Consistent with the principles of multi-level learning discussed in Chapter 2, the purpose of Level 1, continuous project improvement, is to give project teams a mechanism for reflecting on their experiences in order to eliminate waste, deliver as fast as possible, and satisfy the customer while seeing the whole and welcoming new insights as they emerge. They do this by taking responsibility for their own learning, using a third-party