To make this book as readable as possible, I have minimised the interruption of footnotes throughout the text. For those wanting more detail, these notes offer specific references and acknowledge intellectual debts. They run continuously, grouped into the three chapter sections, with notes separated by the ■ symbol.
Where a note refers to a source not included in the Further Reading section, I cite it fully below. Where a work is already fully cited in the Further Reading section, I give a short author and year reference, along with the section containing the full reference. For example, 'Herrick (2005, Rhetoric)' means you can find the full citation in the Rhetoric section of Further Reading.
One of the challenges of writing this book was finding a broad range of real workplace samples to illustrate each tool. Organisations do not generally make internal documents publicly available, and clients I work with naturally enjoy full confidentiality. Fortunately, many people have offered me samples, so every example in the text is based on a real-life scenario. The origins of some have been disguised, however, at the request of their authors. The Internet has been a second major source, as workplaces are increasingly using it to post all kinds of documents. Every sample sourced from there is acknowledged below. Where a viewing date for an electronic address is not included, it was last checked in March or April 2007.
Details on the Teesdale District Council report come from 'Report “incomprehensible
to any normal person”', Teesdale Mercury, 23 November 2006, viewed on 28 November