The Everything Public Speaking Book: Delivering a Winning Presentation Every Time!

By Scott S. Smith | Go to book overview

Giving a Demonstration

I have in my hand a stack of phone message pads. And I'm now going to throw them in the trash. Because with our new voicemail system, they're no longer necessary. Yes, I know you're all a little concerned about having to learn how to use this new voicemail system. But consider this. The days of writing out messages by hand—and all the tedium and miscommunication that went with it—are now over and done with. I can honestly say that within a week, you will be operating the Vspeak 2000 like old pros—and you'll see just how much better this system is than the old way. It's also not nearly as hard to use as you might think. I'm going to take you step by step through the new system. Feel free to take notes if you like, although I will also be providing you with an operations manual that describes everything I'll be showing you. We'll be looking at the three most important facets of this new system: First we are going to discuss call transfers; we will then move onto the voicemail set up; and finally, voicemail retrieval.

Let's start with call transferring. Suppose I answer a call that is actually for Larry Wilkes and I need to transfer it to him. You'll see on these charts that I've distributed that you have all been assigned extension numbers. So when I get the call, I just need to check the extension chart and see that Larry's extension is 220. To transfer this call to him, I first hit the transfer button [SHOW BUTTON ON SAMPLE PHONE], located at the bottom right hand corner of the phone unit. Next, I dial Larry's extension and then I hang up. Let me show you. [DEMONSTRATE TRANSFER.] It's that simple.

I do not, I repeat, I do not hit the hold button during this transfer. It's a common urge that people have to put someone on hold before they transfer a call. If you do hit the hold button, the call

-218-

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The Everything Public Speaking Book: Delivering a Winning Presentation Every Time!
Table of contents

Table of contents

  • The Everything® Series ii
  • Title Page iii
  • Contents v
  • Top Ten Reasons You Want to Speak Better in Public x
  • Introduction xi
  • Chapter 1 - Overcoming Fear 1
  • Chapter 2 - The Psychology of Fear 11
  • Chapter 3 - The Informative Speech 23
  • Chapter 4 - Eloquent Sources 35
  • Chapter 5 - Refining Touches 49
  • Chapter 6 - You're Only Joking 59
  • Chapter 7 - Managing the Audience 73
  • Chapter 8 - Visual and Audio Aids 83
  • Chapter 9 - It's Debatable 97
  • Chapter 10 - Taking Care of Business 111
  • Chapter 11 - Media Interviews: Preparation 127
  • Chapter 12 - Media Interviews: Showtime 137
  • Chapter 13 - Becoming a Pro: Getting Started 149
  • Chapter 14 - Becoming a Pro: the Big Time 163
  • Appendix A - Sample Persuasion Speech 177
  • Appendix B - Sample Internal Marketing Speech 187
  • Appendix C - Sample Speeches for Almost Every Occasion 199
  • Boosting Morale 201
  • New Business Pitch 204
  • Presenting an Award 206
  • Receiving an Award 208
  • Honoring a Retiring Employee 210
  • Address to Stockholders 212
  • Analyzing a Problem/Proposing a Solution 214
  • Dedicating a New Facility 217
  • Giving a Demonstration 218
  • Running a Meeting 221
  • Giving a Wedding Toast 223
  • Welcome to Company Outing 225
  • Press Conference Announcement 226
  • Welcoming a New Employee 227
  • Farewell to a Departing Employee 229
  • Paying Tribute to an Honoree 231
  • Introducing a Guest Speaker 233
  • Welcome to Convention/Conference 235
  • Index 237
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